NDIDZULAFI TRAVELS PRIVACY POLICY

Last Updated: 14 November 2025

Ndidzulafi Travels (“we”, “our”, “us”) is committed to protecting the privacy and personal information of all members and users of our services. This Privacy Policy outlines how we collect, use, store, process, and protect your information. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa, the General Data Protection Regulation (GDPR) (where applicable), and internationally accepted privacy standards.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Identification Information

• Full name

• Phone number

• Email address

• Residential location (province/city only, not full address unless required for booking)
  
  

1.2 Payment Information

• Billing information

• Payment method details (processed via secure third-party providers)
  Note: We do not store or access your full card numbers.
  
  

1.3 Membership & Booking Information

• Membership plan type

• Payment dates and status

• Points earned and redeemed

• Travel preferences and booking history
  
  

1.4 Website Usage Data

• Device information

• Cookies and analytics data

• Browsing behaviour on our website or members portal
  
  

2. How We Use Your Information

Your information is used strictly for lawful and legitimate purposes, including:

• Creating and managing your membership account

• Tracking and updating point balances

• Processing monthly payments

• Booking travel services on your behalf

• Communicating membership updates, promotions, or changes

• Improving our website and customer experience

• Complying with legal and regulatory obligations
  
  

We will never use your data for purposes unrelated to your membership without your consent.

3. Legal Basis for Processing Data

We process your data under the following lawful bases:

• Consent – when you sign up for membership

• Contractual necessity – to provide services you have subscribed to

• Legal obligation – for financial and compliance purposes

• Legitimate interest – improving our service quality
  
  

4. How We Protect Your Information

We apply reasonable technical and organisational measures to keep your data secure, including:

• Encrypted payment processing

• Secure servers and password-protected systems

• Restricted access to personal data

• Compliance with POPIA and international best practices
  
  

While we take strong precautions, no system is completely immune to risks, and users acknowledge this.

5. Data Sharing

We only share your information with:

• Travel partners (accommodation, transport, activity providers)

• Payment processors (PayFast, PayGate, Yoco)

• Service providers who assist with membership or website functions
  
  

We do not sell, rent, or distribute your personal information to third parties for marketing.

6. International Transfers

If data is stored or processed outside South Africa, we ensure that:

• The receiving country has adequate data protection laws, OR

• Contractual safeguards are in place
  This complies with POPIA Section 72 and GDPR Chapter V.
  
  

7. Data Retention

We retain your information:

• As long as your membership is active

• For 5 years after cancellation, for financial and compliance reasons

• Longer if required by law
  
  

After this period, data is securely deleted or anonymised.

8. Your Rights

Under POPIA, GDPR, and global privacy standards, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (subject to legal limits)

• Withdraw consent

• Request restriction of processing

• Lodge a complaint with the Information Regulator
  
  

9. Cookies and Tracking

Our website may use cookies to enhance user experience. You may disable cookies in your browser settings, though some features may not function properly.

10. Contact Us

For questions or privacy-related requests:
Email:  ndidzulafi.travles@outlook.com
Website: https://sites.google.com/view/ndidzulafi-travels/home
Information Regulator (SA): https://www.inforegulator.org.za

NDIDZULFI TRAVELS MEMBERSHIP TERMS & CONDITIONS

Last Updated: 14 November 2025

These Terms & Conditions (“Terms”) govern your participation in the Ndidzulafi Travels Membership Programme (“Membership”). By subscribing, you agree to these Terms.

1. Membership Activation

1.1. Membership is activated on the date of your first successful payment.
1.2. Members must provide accurate and truthful information.
1.3. Membership is individual and cannot be transferred.

2. Membership Fees

2.1. Membership fees are billed monthly.
2.2. Payments are processed through secure platforms (PayFast, PayGate, Yoco, EFT).
2.3. Fees are non-refundable, even if benefits are not used.
2.4. Ndidzulafi Travels reserves the right to adjust prices with notice.

3. Points System

3.1. Members earn points monthly depending on their membership plan.
3.2. Each point is valued at R500 for use towards eligible travel deals.
3.3. Points are not cash, non-refundable, and cannot be exchanged or converted to money.
3.4. Points cannot be transferred, sold, gifted, or shared.
3.5. 2-Month Waiting Period:

• Points may only be redeemed after two consecutive full months from membership activation.
  3.6. Points are only valid while the membership is active and in good standing.
  
  

4. Account Freeze Due to Non-Payment

4.1. If a monthly payment fails or becomes overdue, the account will enter a frozen status.
4.2. While frozen:

• Points cannot be redeemed

• No new points will be added

• No membership benefits can be used
  4.3. Reactivation occurs only once all arrears are fully paid.
  
  

5. Cancellation of Membership

5.1. Members may cancel at any time through email or the website.
5.2. All outstanding fees must be paid in full before cancellation is final.
5.3. Members must use all points before cancelling.
5.4. Once membership is cancelled:

• All unused points are forfeited immediately,

• Points cannot be recovered, reactivated, or refunded
  5.5. Partial month refunds are not provided.
  
  

6. Use of Points

6.1. Points may be used only for travel services approved by Ndidzulafi Travels.
6.2. All bookings are subject to availability, partner rules, and seasonal pricing.
6.3. Ndidzulafi Travels has the right to refuse redemptions in cases of suspected fraud or misuse.

7. Travel Partner Terms

7.1. Third-party providers (hotels, transport, tour operators) have their own policies.
7.2. Ndidzulafi Travels is not responsible for cancellations, delays, or changes made by partners.

8. Amendments to Terms

We may update these Terms at any time. Updated versions will be posted on our website. Continued use of membership means acceptance of new Terms.

9. Governing Law

These Terms are governed by the laws of the Republic of South Africa, including POPIA, the Consumer Protection Act (CPA), and all applicable international contractual principles